Policies and Procedures | The Racing Centre

Introduction

At The Racing Centre ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you communicate with us via email or other forms of electronic communication.

Information We Collect

We may collect and store the following types of information when you communicate with us:

1. Personal Information: This includes your name, email address, phone number, and any other personal details you provide in your communications.
2. Communication Content: This includes the content of your emails, attachments, and any other information you choose to provide.
3. Technical Information: This includes information about the device and software you use to communicate with us, such as IP addresses, browser type, and operating system.

How We Use Your Information

We use the information we collect for the following purposes:

1. To Respond to Your Inquiries: We use your contact information and the content of your communications to respond to your inquiries, provide customer support, and fulfill your requests.
2. To Improve Our Services: We may use the information to improve our services, develop new features, and enhance the user experience.
3. To Send Promotional Materials: With your consent, we may send you promotional emails and other marketing communications about our services and events.
4. To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

Sharing Your Information

We do not share your personal information with third parties, except in the following circumstances:

1. Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as email delivery, data analysis, and customer support. These service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.
2. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

Your Choices

You have the following rights regarding your information:

1. Access and Correction: You have the right to access and correct the personal information we hold about you. To do so, please contact us using the information provided below.
2. Opt-Out: You may opt-out of receiving promotional emails from us by following the unsubscribe instructions included in those emails or by contacting us directly. Please note that you may still receive administrative emails even if you opt-out of promotional emails.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

The Racing Centre
Fred Archer Way

Newmarket

Suffolk CB8 8NT

Email: reception@theracingcentre.org
Phone: 01638 662828

By communicating with us, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Last Updated: 4th July 2024